There is more to using an interpreter effectively than finding someone who speaks another language. If an untrained interpreter misses certain cues then critical pieces of information can get lost, possibly impacting on an individual’s immigration status, health, entitlements or opportunities. This skills and information-based course will build the confidence, knowledge and skills you require to work effectively with spoken language interpreters.
We train service providers in the processes of using an interpreter, including where the responsibility lies for the success of the interpreted session. We will examine the pitfalls – and consequences – of this challenging aspect of service provision, looking at confidentiality, professional boundaries, including appropriate behaviour and standards, and evaluation processes. If you are going to hire interpreters, this course will ensure you possess the tools you need to ensure the best outcomes.
You wish to use an interpreter or you use interpreters either occasionally or frequently in your day-to-day work.
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