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Quality Consultation

Overview

The ethics and values of a facilitator lie at the heart of supporting others to help themselves. How you listen, relate and respond to participants is an essential part of your work. This course will look at inclusion as an empowering tool/process and how engaging people and actively listening to them helps them to be good decision-makers, and how they can be heard in decisions that affect their lives.

Course content

We will explore what Participation is and how consultation contributes to it. We will examine the tools and techniques you need to consult with the right people to get robust and quality data, and avoid wasting everyone’s time and your money. This includes identifying and assessing the differences between consultation and information-giving and avoiding consultation processes when decisions have already been made.

By the end of the course you will be able to:

  • Understand Participation
  • Conduct a Stakeholder Analysis to determine who needs to be involved and crucially, where the power and influence to change things lies
  • Identify engaging quantitative and qualitative consultation techniques
  • Avoid consultation fatigue – knowing when not to do it and being able to explain why
  • Determine the right opportunities to engage
  • Be equipped with a range of information gathering and prioritisation tools
  • Developing open and closed questions
  • Analyse Participatory data and produce useful reports

Who is this course for?

You should attend this course if you want to be a facilitator dedicated to helping your participants get their voices heard in decision making that affects their lives.

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Email us at: Train@Scottishrefugeecouncil.org.uk

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