Our freephone helpline

Important service update

To help protect the health of everyone in our community we are temporarily changing the way we run our services.

During the COVID-19 crisis we will provide a full advice service by phone only.

We are working hard to make sure this runs smoothly and to make sure that everyone who needs advice is able to get it.

Please phone us on freephone 0808 196 7274 to:

  • Arrange a phone appointment or speak to a caseworker
  • Show us documents – phone us and we will make arrangements with you to do this digitally if possible.
  • If you need to collect a payment – phone us and we will make arrangements.
  • Any other queries please phone us on 0808 196 7274.

Our helpline is open at the following times:

Monday
10am – 1pm; 2pm – 4pm.

Tuesday
10am – 1pm; 2pm – 4pm.

Wednesday
2pm – 4pm

Thursday
10am – 1pm; 2pm – 4pm.

Friday
10am – 1pm; 2pm – 4pm.

Please take care and we hope to see everyone again when this crisis is over.

"I’ve been trying to find an answer for that online all day and couldn’t find it anywhere. You’ve explained it in a way that I can really understand, thank you."

Anne

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