Accessing Homelessness Support

The homelessness process is complicated. There are many different laws that affect people’s rights and entitlements. The process and the words used can be overwhelming and difficult to understand. People’s journeys can be very different and their personal circumstances will have an impact on what housing solutions are available to them.

At Scottish Refugee Council, we are here to help you to understand the housing process and to make informed decisions.

On this page you will find the most up-to-date information about the housing process in Scotland. Our video below explains your rights and entitlements during Covid-19 and our factsheet contains all the information you might need about the homelessness process.

Our team can:

  • explain the homeless process in English or in your own language
  • advise on your rights and entitlements
  • present different housing options
  • help you to find realistic and suitable solutions
  • signpost housing specialists for additional help and support

Who is this information for?

The video below is for people who have received a positive decision on their asylum claim and have decided to stay in Glasgow. In this video you can learn:

  • what you need to do before leaving your Home Office accommodation
  • information on the process and the organisations you will engage with
  • information on your housing rights and housing options

Check our latest factsheet – The Homelessness process in Scotland during COVID-19

More changes will be coming

We will be updating this page with new information when processes changes as the lockdown eases.

Find out more

If you would like more information about this service or to access it, please call our free advice line on 0808 196 7274 or email

You can call our free helpline: 0808 196 7274

After you phoned the council and made your homeless application, the council will arrange an interview for you with a homeless caseworker.  This is called the Prospects Interview.

-Read our our Factsheet for more information

The My Housing system (GHA online bidding system) has been suspended.

You might still receive your reference number, to help you register online. You can register and we advise you to do so but you will not be able to make a note of interest on any properties.

Find out more

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