Support for families


Being in a new environment can be disorientating and the asylum system can be tough on families. Our service provides a safe space for parents and children to find ways to cope with the challenging circumstances they are experiencing.

Who is this service for?

Our Family Keywork Service provides specialist advice and support to families with children aged 0-8 years, including pregnant women, who have recently entered the asylum process.

How we help

We know that families going through the asylum system can experience stress, anxiety, isolation, sadness and fear. But we also know that families can go on to thrive. We work with children to help them feel included and nurtured and support the whole family to create a safe, stable environment in which children can thrive.

Our work with families is grounded in early intervention and prevention principles. We help people to understand their rights and entitlements and provide support in all areas of family life. Our advisers work with parents to create a family support plan to make sure people’s needs are being met.

What practical support does this service provide?

We organise a range of outreach activities, including family days out. And we provide advice on:

  • preparation for Home Office interviews
  • asylum support and accommodation advice
  • access to legal advice
  • information about health services
  • access to schools and nursery
  • information about local community services
  • outreach activities, family days out and events to support family life and build social connections

Get in touch

During the Covid-19 crisis we are running this service via phone and video link. Please call 0808 196 7274 to make an appointment.

Make an appointment for this service: 0808 196 7274

"When I came to the UK I was alone and pregnant. I had my baby but I was really struggling. It was hard for me, I couldn’t cope at first.”

Helen, new mum, from Iran

Helen's story

When Helen first came to our family service she had two young children. She told us she felt very isolated in Glasgow and was finding life very difficult.

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