Which service is right for me?
Not sure which service is right for you? Have a look at the questions and answers below.
Pre-Asylum
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I am not in the UK - I want to apply for asylum keyboard_arrow_rightWe can only provide advice and assistance to refugees and people seeking asylum who are already in the UK. If you are currently based outside of the UK, you should seek advice from the United Nations High Commission for Refugees (UNHCR) or the Red Cross or Red Crescent in the country where you are living.
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I have been in the UK for some time, but have not made a claim for asylum keyboard_arrow_rightYou need to seek immigration advice from a legal representative. We cannot provide legal advice but we can direct you to legal representatives working in asylum law in Scotland.
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Additional Info keyboard_arrow_rightAfter seeking legal advice, phone the Home Office on 020 819 645 24 to book an appointment in Croydon.
If you cannot travel to Croydon because of health reasons Home Office will require a letter from a GP to confirm that you are unfit to travel.
If you are a survivor of domestic abuse, survivor of trafficking, have young children or have other vulnerabilities please contact Migrant Help by clicking here
Claiming Asylum
I am in Scotland and need to claim Asylum
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Asylum intake unit appointments line
Telephone: 0300 123 4193
Monday to Thursday, 9am to 4:45pm
Friday, 9am to 4:30pm
If you have nowhere to live
You do not need to make an appointment – call the asylum intake unit to find out what asylum registration location you should go to and its opening hours.
I am under the age of 18
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If you are under 18 and in Scotland on your own, we might be able to help you through our Scottish Guardianship Service. Call: 0800 0856150 / 0141 445 8659
Are you a family with children under age 8?
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If you are a newly arrived asylum seeking family in Glasgow with children under 8 years of age, we might be able to help you through our Family Key Work service. Call us on: 0808 196 7274
I have made a claim for asylum. What happens next?
Info about asylum substantive interview
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Info about housing / dispersal
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If you meet the criteria, you may be entitled to Section 95 support and accommodation.
Find out more about the most up-to-date rates of support.
ARC card – Application Registration Card When you claim asylum, the Home Office will issue you with an ARC card – Application Registration Card. You must keep this card as you will receive your financial support on it.
Info about health / education
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Access to free health care
If you are living in Scotland, you have the right to free healthcare through the National Health Service (NHS)
You can register with a GP. If you are no longer registered with a GP in Glasgow you can access the Homeless GP service at 55 Hunters Street (G40 UP).
Access health care in an emergency?
If you or a family member is seriously ill or badly hurt, you should attend Accident and Emergency (A&E) at your local hospital. If you need an ambulance to take you to Accident and Emergency, you should phone 999. 999 is an official emergency telephone number, which will allow you contact emergency services for urgent assistance; it is only to be used in an emergencyAccident and Emergency (A&E) at the hospital is open 24 hours a day 7 days a week
If you are living in Scotland, you have the right to free healthcare through the National Health Service (NHS)
You can register with a GP. If you are no longer registered with a GP in Glasgow you can access the Homeless GP service at 55 Hunters Street (G40 UP).
Access health care in an emergency?
If you or a family member is seriously ill or badly hurt, you should attend Accident and Emergency (A&E) at your local hospital. If you need an ambulance to take you to Accident and Emergency, you should phone 999. 999 is an official emergency telephone number, which will allow you contact emergency services for urgent assistance; it is only to be used in an emergencyAccident and Emergency (A&E) at the hospital is open 24 hours a day 7 days a week
No appointment is necessary to attend Accident and Emergency at the hospital but there may be a lengthy wait to be seen by a doctor or nurse
Info about community groups
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I have received a decision about my application for asylum.
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Positive decision keyboard_arrow_rightWhen you are granted asylum in the UK (Refugee Status, Humanitarian Protection, Discretionary Leave to Remain or Indefinite Leave to Remain), you will need to think about and plan a number of changes to your life including financial changes and housing support.
There will also be many new opportunities available to you: when you receive status, you have the right to work and open a bank account. You may also apply to be reunited with your family in Scotland, and eventually apply for British citizenship.
Getting legal advice
For contact details of legal representatives:
Lots of people and charities around Glasgow are here to help you when you need it the most. Take a look at Urban Roots’ map showing free food locations in Glasgow, you can check GLADAN map.
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Negative decision keyboard_arrow_rightIf your claim has been refused, you will have to contact Migrant Help for advice. You may be able to appeal or make a fresh claim (lodge fresh submissions). If you are homeless and do not have a place to stay (destitute), you may be eligible to apply for financial support, known as Section 4 support. We can help you through our destitution DASS service.
Getting legal advice
For contact details of legal representatives:
Free food
Lots of people and charities around Glasgow are here to help you when you need it the most. Take a look at Urban Roots’ map showing free food locations in Glasgow, you can check GLADAN map.
