Afghan Citizens Information Service

Our Afghan Citizens Information Service provides advice and support for people from Afghanistan who have been resettled in Scotland.

Starting a new life in an unfamiliar country and culture can be scary and confusing. If you have recently arrived from Afghanistan and would like information, advice and practical support to help you feel more at home your new community, please get in touch.

You can contact us by email at acis@scottishrefugeecouncil.org.uk or call our free helpline on 0800 280 2439

The phone line is open between 9am and 5pm from Monday to Friday

Who is this service for?
  • Newly arrived individuals and families from Afghanistan who are looking for information, advice and practical support
  • Refugee-led and refugee-supporting organisations who are welcoming newly-arrived Afghans into their communities
Meet the team

Our call handlers are fluent in Dari and Pashto and have personal experience of beginning a new life as a refugee in Scotland. They can help you to find information on everything from healthcare, public transport and shopping to looking for work and finding a school for your children.

"My name is Haza Gul Khalil. I and my family recently moved from Afghanistan to the UK and have been resettled in South Lanarkshire. At the beginning I was struggling to find information which is helpful for Afghan citizens arriving in Scotland. I was searching for information on settling into our new home, registration with the NHS, finding Halal grocery shops and a mosque for worship. I am feeling grateful to be part of the team at Scottish Refugee Council which will be a useful source of information for the newly resettled Afghans. I know what information they will be looking for."

- Hazar Gul Khalil

"Hello. I am feeling excited about being part of such a great a network, which is helping [people arriving from Afghanistan]. It will be a source of hope for new arrivals to Scotland and I feel energised about working for Scottish Refugee Council."

- Ahmad Sadat

"My name is Pashtoon Barak. I’m from Helmand in Afghanistan. I am excited [to be working for the Afghan Citizens Information Service] because I have been in this situation. I have been an interpreter and have been involved in such things as working as a volunteer with the Scottish Afghan community."

- Pashtoon Barak

"I believe that I can be useful as part of Scottish Refugee Council to help newly arrived refugees to integrate. Supporting other people and helping solve their problems is in my nature. It gives me a good feeling and satisfaction when I bring a smile to someone’s face."

- Farkhonda Kabiri

"My name is Yalda Rasooli. I am from Mazar-e-Sharif, in Afghanistan. It has been one year and seven months that I am living in Glasgow with my family. I have experience of translating and helping refugees when I was living in Istanbul Turkey. Furthermore, I am also a refugee in here. I know the difficulties which the newly arrived Afghan refugees are going through. By working in this position, I want to help refugees in Scotland with a similar experience to myself."

- Yalda Rasooli

Get in touch with our Afghan Citizens Information Service team by email at acis@scottishrefugeecouncil.org.uk or call our free helpline on 0800 280 2439

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This project has been made possible thanks to funding raised by National Lottery players for good causes

Information for people in Scotland affected by the crisis in Afghanistan