Cultural Competence

Next dates: 

Tuesday 31 January 2017 Tuesday 25 April 2017

Our frames of reference are structured according to our own upbringing, education and experience, and so misunderstandings and misconceptions around different experiences sometimes occur.  Individually, we will never be aware of and sensitive to the whole range of social and cultural practices, beliefs and customs of people from every nationality or ethnicity. By learning how to remove our blinkers about how we see ourselves and others, and adopting an open, thoughtful approach, we can become more receptive to difference and diversity. This course will build your confidence, knowledge and skills you require to work effectively with people of different cultures and experiences from your own.


Drawing on Scottish Refugee Council’s experience and expertise of working with people from all over the world for more than 30 years, we will look at how culture affects all our lives, and how much, or how little, culture influences and governs our beliefs, attitudes, behaviours and decision-making. It examines different worldviews, so that you can confidently work with people regardless of where they come from or what experiences they have had. 

Learning Outcomes

By the end of the course participants will be able to:

  • Understand the difference between individual identity and shared culture
  • Demystify how culture influences all our beliefs, attitudes, behaviours and decision-making
  • Identify the key stages of cultural competence and how to foster it in individuals and organisations
  • Understand that although a person comes from a particular social/ cultural/ ethnic/ religious background, it doesn’t mean that they subscribe to it
  • Challenge gender discrimination around the expected roles of men and women, boys and girls
  • Understand benefits of cultural competence in terms of better outcomes for the people you are working with
  • Embed cultural competence in our own professional practice

Who is this course for?

You should attend this course if you are new to the job or your job is changing, or you wish to refresh your skills base. The course is also perfect if you work with people who come from a different cultural or social background and you have concerns over potential misunderstandings that could affect how you do your work.

How to book

Find out training costs and how to book on our training homepage