Services Casework Volunteer

Time Commitment:               At least 1 full day OR 2 half days per week (Monday to Friday)

Responsible to:                     Service Managers      

Location:                                17 Renfield Street and some outreach locations across Glasgow

Duration:                                At least six months                            

Scottish Refugee Council is committed to assisting asylum seekers and refugees to settle into life in Scotland. Our Services team is responsible for meeting with asylum seekers and refugees to provide direct advice on issues such as housing, benefits and finance, education, training and volunteering opportunities. We also refer to other specialist agencies, such as Job Centre Plus, as appropriate to the needs of service user. Our Services Team include projects for newly arrived asylum seeking families, people whose claims for asylum have been refused and people granted leave to remain. Our advisers work with people to develop individualised integration plans which are reviewed regularly to ensure people’s aspirations are captured and progressed.

As a volunteer with this team you will play a key role in allowing advisers to concentrate on complex cases by providing basic advice and checking asylum seekers’ and refugees’ progress against their agreed goals, in person and over the telephone.

What will I be doing?

Duties will be dictated by refugees’ needs and in line with their agreed goals. You will get full guidance on a range of issues refugees may need your assistance with and how to act to address them. Tasks will vary, but will include:

  • Having an initial meeting with asylum seekers and newly recognised refugees
  • Providing quick basic advice on issues such as welfare right benefits
  • Accompanying clients to key appointments such as opening bank accounts
  • Attending to asylum seekers and refugees presenting with emergencies
  • Accompanying caseworkers to outreach locations when required
  • Any administrative tasks associated with the role

What skills or qualities do I need?

  • Effective communication and listening skills
  • A strong ability to show empathy with the needs of asylum seekers and refugees
  • Ability to record information accurately and on time
  • Ability to work independently as well as part of a team
  • Reliability, punctuality and trustworthiness
  • An understanding of Equal Opportunities
  • An understanding of the importance of confidentiality

What do I get out of it?

  • The chance to work with and support asylum seekers and refugees going through a life-changing transition, having been given the right to stay in Scotland
  • The opportunity to be part of an exciting and rewarding service
  • The chance to meet new people from a wide range of backgrounds and experiences and work with a number of external partners
  • Ongoing training and development
  • Your expenses reimbursed

To protect all our volunteers and service users this role is subject to a Disclosure Scotland check.

How to apply

Deadline for applications:       Monday 19 February

Interviews: Thursday 8 March 9afternoon, 1-4:30pm)

Please complete an application form and send it by email to:

Or post to:

Volunteer Development Coordinator

Scottish Refugee Council,

Portland House, 6th Floor

12 Renfield Street

Glasgow G2 5AH