We are currently updating our website.

From 1 April 2014 we are no longer contracted to provide general advice services to asylum seekers. Please disregard any references to our previous One Stop Service (OSS) and Scottish Induction Service (SIS).

For all general asylum advice please contact Migrant Help. We have produced this Q&A leaflet to help make the transition period as smooth as possible.


Access to free health care

If you are living in Scotland, you have the right to free healthcare through the National Health Service (NHS)

How to access Scotland's free health care depends on where you are in the asylum process. While you are waiting for your decision there

Living in Initial Accommodation:

  • While staying in Initial Accommodation in Glasgow, you will be temporarily registered with one of the doctors at Fernbank Medical Centre. This is located at 194 Fernbank Street, Springburn, Glasgow, G22 6BD

Living in longer term accommodation:

  • You will be assigned to a local doctor
  • You should be sent your Doctor Registration Card within 48 hours of arriving at your new address. If you do not receive this card, you should contact your accommodation provider
  • Your Doctor Registration Card provides the name, address and contact number of your new doctor
  • It is very important that you go to your assigned doctor’s office (surgery) once you have received your Doctor Registration Card to complete your registration. You will only be able to access health services when you have completed your registration

access health care in an emergency?

  • If you or a family member is seriously ill or badly hurt, you should attend Accident and Emergency (A&E) at your local hospital. If you need an ambulance to take you to Accident and Emergency, you should phone 999. 999 is an official emergency telephone number, which will allow you contact emergency services for urgent assistance; it is only to be used in an emergency
  • Accident and Emergency (A&E) at the hospital is open 24 hours a day 7 days a week
  • No appointment is necessary to attend Accident and Emergency at the hospital but there may be a lengthy wait to be seen by a doctor or nurse