How we help

We’re here to help and advise people at all stages of the asylum process - even after receiving refugee status.

Advice at all stages of the asylum processIf you’re not sure where you currently are in that process, have a look at our asylum process flow chart (PDF).

You can ask us for more information about:

Legal advice

We can’t give legal advice, but we can help you find a legal representative. Download the lists (PDF) or contact us.

Make an appointment

We’re here to help in any way we can. If you’d like to make an appointment with one of our advisers, call us on 0800 085 6087 (free from landlines, not from mobiles) during normal office hours Monday to Friday.

Can't make your appointment? Let us know.

If you have an appointment at our office and need an interpreter, we'll do our best to provide one.  This is  free - but if you are not able to make your appointment, let us know so we're not charged an interpreter fee.