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Advice and advocacy
We are an independent charity dedicated to providing advice, information and assistance to asylum seekers and refugees living in Scotland.
To make an appointment, call our free telephone number on 0800 085 6087. If English is not your first language and you require an interpreter, we will try to book one.
If you prefer to speak to a female or male adviser, let us know when we book your appointment and we will try to book your preference.
Alternatively you can email us at info@scottishrefugeecouncil.org.uk
Our services
We have produced a useful multilingual leaflet that outlines the services we offer, how we can help and our opening times. The leaflet is available to download from our website in English, Arabic, Farsi, French, Kurdish Sorani, Mandarin, Pashto, Somali, Tigrinya and Urdu.
Read our how we can help leaflet in English (124Kb, PDF)
Read our how we can help leaflet in French (124Kb, PDF)Read our how we can help leaflet in Kurdish Sorani (224Kb, PDF)
Read our how we can help leaflet in Mandarin (356Kb, PDF)
Read our how we can help leaflet in Pashto (228Kb, PDF)
Read our how we can help leaflet in Somali (124Kb, PDF)
Read our how we can help leaflet in Tigrinya (164Kb, PDF)
Read our how we can help leaflet in Urdu (232Kb, PDF)
If you require printed copies of our how we can help leaflet, please contact info@scottishrefugeecouncil.org.uk and indicate the language(s) and number of copies required.
Our Client Charter
April 2010
Our Client Charter outlines your rights as a service-user and what you can expect from us. It also outlines our commitment to our clients and identifies how our caseworkers can help. Additionally it identifies how to make a complaint in the instance that your are not happy with the service provided.
Our Charter is available to download in English, Arabic, Farsi, French, Kurdish Sorani, Mandarin, Pashto, Somali, Tigrinya and Urdu.
Read our Client Charter in English (144kb, PDF)
Read our Client Charter in Arabic (308Kb, PDF)
Read our Client_Charter_in Farsi (296Kb, PDF)
Read our Client_Charter in_French (148Kb, PDF)
Read our Client Charter in Kurdish Sorani (316Kb, PDF)
Read our Client Charter in Mandarin (332Kb, PDF)
Read our Client_Charter in_Pashto (320Kb, PDF)
Read our Client Charter_in Somali (148Kb, PDF)
Read our Client Charter in Tigrinya (172Kb, PDF)
Read Client_Charter in_Urdu (300Kb, PDF)
Opening hours and office location
Click to read our opening times and view directions on how find our office
Advice and service updates
Seek advice before you apply for British citizenship or register your child
Applying for British citizenship is a complex and extremely costly process; fees are generally non-refundable. Before making an application for citizenship or registering your child as a British citizen, you should speak to your adviser or legal representative.
Click to download our leaflet about finding advice ( 30Kb PDF).
Refugee Integration and Employment Service (RIES)
Have you been granted Refugee Status or Humanitarian Protection on or after 1 October 2008?
If so, our Refugee Integration and Employment Service(RIES) can help you in numerous ways including:
- finding new accommodation;
- looking for a job;
- finding out about training and educational opportunities;
- healthcare and much more.
Contact us on 0800 085 60 87 or email us at info@scottishrefugeecouncil.org.uk to find out more about RIES.