Housing & Welfare
Home Office support (UKBA Asylum Support)
If you were sent to Glasgow from England by the UK government, you will receive your accomodation from the Home Office. This support is called UKBA Asylum Support. UKBA stands for UK Border Agency.
Resolving problems
If you have any problems with your home such as damp, broken electrical goods or bad neighbours, you must call your project worker on the telephone number provided when you moved into your accomodation.
If you still have problems, you should contact your accomodation provider. They will be one of the following organisations:
- YMCA
- Angel Group
- Asylum Support Project Team
If problems persist, you can contact us on our free telephone number 0800 085 6087.
Not yet supported by UKBA Asylum Support
If you have just applied for asylum and are not yet receiving Home Office support, our Scottish Induction Service (SIS) can arrange for you to be temporarily housed at the YMCA in Glasgow.
SIS will provide information about the asylum process, accessing support and your rights and responsibilities. They also provide information about legal representation, health services and GP registration.
Receiving a positive decision and leaving your accomodation
If you are granted leave to remain, you have 28 days to leave your accommodation.
This can be a complicated but we can provide advice on housing matters including:
- applying to a housing association or council;
- renting from a private landlord;
- accessing welfare benefits;
- furnishing your new house; and
- moving to another area.
To arrange an appointment call our free telephone number 0800 085 6087
Are you destitute and at the end of the asylum process?
In partnership with other UK agencies, we have produced a leaflet to explains how destitute asylum seekers who are at the end of the asylum process may receive help with accommodation and living costs under Section 4.
Click to read the leaflet on the Refugee Council website (73.2 PDF)
We cannot guarantee that all of the information on this page has been translated into your language.